Public Skating FAQs
Are face coverings required?
Yes, all participants and visitors 5 years and older are required to wear a face covering at all times – indoors, outdoors and while on the ice. Exceptions are when a medical condition or disability prevents a person from wearing a face covering.
How is proper distancing being maintained?
Limited capacity of 50 people and outdoor only access is in accordance with the state’s health and safety framework and Deschutes County’s extreme risk category for an outdoor recreation facility and activity.
- Signs and distance markers have been placed throughout the facility.
- Equipment and seating has been rearranged or removed to provide adequate spacing.
- Patrons’ movement to the ice sheet is one-way only. The lobby and indoor viewing room are closed.
- All skaters will skate in one direction.
- Participants will depart promptly after activities.
What is being done to ensure cleanliness and sanitization?
- A thorough cleaning will be completed nightly.
- Skates and shared equipment are disinfected between sessions.
- Restrooms will be cleaned at least twice daily and staff will disinfect high touch points throughout the day.
- Hand sanitizer is available at entry.
Are reservations required for ice skating?
Yes, a reservation ensures you can skate in a session. Since skating sessions must remain within specific capacity limitations, your reservation saves your space rather than being turned away or waiting in line for an opening.
Can I drop-in for ice skating without a reservation?
No. Reservations can be made online or by phone at (541) 389-7275 up to seven days prior to a session.
When can I make a reservation?
You can reserve up to seven days in advance to help make it easy to fit your skating into your schedule. Reservations remain open until 15 minutes before the scheduled session for any available openings.
Why are skating sessions limited in length? Should I arrive at a certain time?
You’ll want to arrive at the beginning of your session or up to 10 minutes before. At this time, skating sessions must be limited to ensure we serve everyone who wishes to skate and to also provide time for enhanced sanitization procedures.
Are there storage lockers available?
Sorry, there are no storage lockers at this time. Limit personal belongings to what you can carry on you such as keys, wallet and phone. Storage areas are available for shoes only and not supervised.
Are there helmets to borrow? How about skate assists?
Sorry, no helmets or skate assists are provided. The Pavilion encourages all skaters to wear a helmet while on skating, especially children. Please bring your own helmet. The US Consumer Product Safety Commission recommends that ice skaters use hockey, bicycle, ski or skateboard helmets. If you want to follow that recommendation, it may be best to look for a helmet certified to the ASTM Skateboard standard, F 1492, or even dual certified to the skateboard and bicycle helmet standards. They have some multi-impact capability and more coverage in the rear than a bike helmet.
Is the viewing room or lobby open?
No, the viewing room and lobby are closed. All spectating is outdoors so be sure to dress for the weather. Viewing options are available at the fire pits or undercover by the rink. Skaters and spectators must reserve and pay for admission due to capacity limits.
Is the Cafe open? Can I bring food and beverages?
You may bring a full water bottle. The Pavilion Cafe is not open so that your on-ice needs are prioritized. Please do not bring food or beverages.
Are the outdoor fire pits open? Are there outdoor heaters by the rink?
Yes, both the outdoor fire pits and portable gas heaters will be available for your added comfort.
Do you have season passes available?
Pavilion season passes are available for the frequent skater. The pass is good until the end of the season in early April.
Can I bring a large group to skate?
Sorry, large groups such as clubs, organizations and schools are not welcome at this time. Groups are limited to six people and two households.
Are ice skating parties available?
Sorry, ice skating parties are on hold at this time due to the health and safety issues related to congregating as a group indoors.
If I can’t make my skating session, can I get a refund or transfer to another session?
Reservations for skating sessions cannot be credited, transferred or refunded. We will make exceptions for medical or health-related reasons. Call (541) 389-7588 as soon as you know you will be unable to attend a reserved session.
Skate Lessons, Hockey & Curling Program FAQs
What registration programs will be offered?
The Pavilion is offering Learn to Skate programs, Learn to Play hockey, hockey skills and drills and curling leagues. There are offerings for youth and adults with a variety of interests and skill levels.
Will hockey leagues occur?
No, hockey leagues will not occur for youth or adults at this time. Hockey is specifically classified as a contact sport by the Oregon Health Authority; therefore, games, leagues and activities that involve direct contact will not occur at least during the first part of the ice season. We know this is a disappointment and we look forward to offering hockey scrimmages and games when public officials determine it is safe to do so.
Why are other venues planning hockey?
We can’t speak for others and their decisions. As a public government organization, we are abiding by the Governor’s Office and Oregon Health Authority guidance and requirements. We inquired with Deschutes County Health Services and they confirmed that hockey is not allowed at this time.
What programs are available to further hockey skills?
Thanks for asking! We are offering skills and drills opportunities for further development. In January, we are offering a hockey powerskating class. We are also offering learn to play sessions for beginner adults or youth.
Is the curling league happening?
Yes! Our curling league occurs on Sundays and this year we introduced a weekday curling league opportunity. Due to COVID rules, we space teams out, which means the friendly banter and directions from the skip are nice and clear.
Is Learn to Skate happening?
Yes! Learn to Skate sessions returned and occurred in a six-week program with a break over the Thanksgiving holiday. We also plan to have new sessions available starting in early January.
How does COVID-19 affect the check-in and overall experience at The Pavilion?
There are changes to processes for check-in and movement through The Pavilion to help ensure distancing and to minimize contact with others. For example, we are using exterior doors and one-way flow to the ice rink. We do not offer food or beverage concessions as we aim to serve the on-ice needs of patrons and ask for prompt departure following activities.
General FAQs
How do I know the schedule of activities?
Weekly schedules are be available online.
Is The Pavilion available for rentals and parties?
Sorry, parties are currently unavailable. You can learn more about hosting skate parties and groups on our parties page.
In addition, during the non-ice season, you can rent the entire facility or a portion for your private function or community event. Learn more on our Pavilion rental page.
When is ice season? When is roller skating or non-ice season?
The ice season began on November 2 and typically concludes at the beginning of April. The roller skating or non-ice season runs approximately from mid-April through beginning of October.
How will weather conditions affect the ice?
Because the ice sheet is refrigerated and protected by The Pavilion’s roof, dasher boards and clear side panels, weather should not impact our ability to build and maintain ice. However, it is an outdoor rink and ice conditions may vary some.
How about ice skates?
Rental skates are available for $3 per person or you can bring your own skates.
What do I need to pay to use The Pavilion?
You can pay a single visit drop-in or reservation fee. We also have ice season passes available.
Do you have helmets available? Do you require helmets on the ice?
The Pavilion encourages all skaters to wear a helmet while skating, especially children. Please bring your own.
The US Consumer Product Safety Commission recommends that ice skaters use hockey, bicycle, ski or skateboard helmets. If you want to follow that recommendation, it may be best to look for a helmet certified to the ASTM Skateboard standard, F 1492, or even dual certified to the skateboard and bicycle helmet standards. They have some multi-impact capability and more coverage in the rear than a bike helmet.
Do I need to register for the pick-up hockey and stick time?
Yes, advanced registration is required. Learn more on the hockey page.
Is there a fee to watch?
Yes. Skaters and spectators must reserve and pay for admission due to capacity limits.
