Public Health Advisory

COVID-19 Operations & Requirements for Extreme Risk Level:
Parks and trails remain open.
Juniper Swim & Fitness Center and Bend Senior Center: Temporarily closed.
The Pavilion: Open for reservation-only public skating and registered programs.
The Art Station: Open for youth/childcare programs.
Other facilities/offices: Closed.
Most recreation programs canceled. Childcare and virtual classes continue.

Learn more about current operations.

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Let’s keep moving! As this pandemic continues to limit our daily activities, BPRD would like to invite you to a fitness opportunity available in your home. These online classes are brought to you using Zoom, a web-hosted video conference application. There is a list of technology requirements below.

If taking an online class is new for you – we’ll provide step-by-step instructions to help you get connected. We’ll make it a snap!

Virtual Fitness Classes Through Insurance?
If you’re a Medicare Advantage pass holder, you are invited to join our virtual fitness classes. There’s no cost to you because of the insurance-reimbursed plan you qualify for and registration is open now. Register here.

Customer Service Hours - Phone Only:

Monday - Friday: 8:00 am  - 5:00 pm
Saturday/Sunday: 8:00 am - 3:00 pm
Hours are subject to change without notice

Questions? Contact:

About Your Virtual Fitness Class:

Your class is online. The class is brought to you using Zoom, a web-hosted video conference application. You will need a computer and internet to participate.

  • Registration is for one virtual class for one person, unless otherwise specified.
  • Use your monthly pass, insurance-reimbursed pass, or pay class fee.
  • Registration is available from seven days prior up until 60 minutes before class start time.
  • At least 30 minutes prior to class, you’ll receive a Zoom meeting link via email to participate during the class date/time listed. You will also receive step-by-step instructions to help you get connected.
  • Instructors will record attendance. Do not share the link or meeting information, or invite others to participate.

Class Requirements:

To participate, you must have the following:

  • Access to a computer with current, updated operating system. Some newer mobile devices can be used to access classes, such as an iPad, tablet or smart phone.
  • A high-speed internet connection.
  • An up-to-date internet browser. Firefox or Chrome recommended.
  • Integrated or USB-connected webcam, speakers and microphone; although, you may view the class on your computer or mobile device without a web cam and microphone.
  • The Zoom link you will be emailed prior to the class starting.

Weights and Safety:

While weights and bands might be used by instructors, they are optional for your workout. If you would like additional weight or resistance, consider using weighted household items, such as canned foods and water bottles. Ensure your workout space has plenty of room and is clutter-free. Consider your own health and comfort level. As with any exercise program, if at any point during your workout you feel faint, dizzy, or have physical discomfort, you should stop immediately.

Customer Service Hours and Contact Information

Customer Service Hours - Phone Only:

Monday - Friday: 8:00 am  - 5:00 pm
Saturday/Sunday: 8:00 am - 3:00 pm
Hours are subject to change without notice

Questions? Contact:

Fitness through health plans? Ask us how!

During the state-wide freeze, there’s only a “no-cost option,” which includes unlimited access to BPRD virtual classes. When the pause is over, you will have an opportunity to access no-cost and low-cost options with in-facility access for both tiers. You will be emailed when those services are available again.

Renewing with the Same Provider: If you had a fitness pass through a select Medicare Advantage health plan in 2020, please call your health insurance provider to get your fitness eligibility number for 2021 so that we may update our records.

New Pass or New Provider: If you have a new health insurance provider or are getting started for the first time, you will want to contact your provider to determine eligibility.

If you are eligible and once you have your eligibility/fitness number, complete your enrollment form by either:

  • Complete an electronic form at: www.bendparksandrec.org/medicareform.
  • Print the PDF enrollment form to and either mail or hand deliver the completed form to customer service at the District Office, 799 SW Columbia St., Bend, OR. 97702. For hand delivers, place envelopes in the black USPS mailbox at the front (south facing) entrance, to the left of the entrance.

After 1 – 2 days, you will be contacted to set up your pass.

Questions? Contact customer service by email, info@bendparksandrec.org, phone, at (541) 389-7275. Customer service hours are listed below.


Customer Service Hours - Phone Only:

Monday - Friday: 8:00 am  - 5:00 pm
Saturday/Sunday: 8:00 am - 3:00 pm
Hours are subject to change without notice