Community Relations Coordinator

Class Title: Community Relations Coordinator

Class Code: COMM RL COORD

Hourly: $31.22 - $42.15 | Monthly: $5412.26 - $7306.85 | Annually: $64947.22 - $87682.28

Benefits: Full-time

OVERVIEW:

This classification is responsible for coordinating and promoting District-wide community relations and marketing to support parks, trails, special events, and recreation.

SUPERVISION RECEIVED:

Works under the general supervision of a manager.  Follows standard processes and procedures without supervision but confirms changes to standard practices and significant decisions in advance.

SUPERVISION EXERCISED:

Supervision is not a responsibility; however, provides direction and guidance to staff and volunteers.

EXAMPLES OF DUTIES:

The information provided below encompasses the typical duties and capabilities linked with this classification.  Duties may include, but are not limited to the following:

• Coordinates and manages all aspects of assigned projects and campaigns including planning, marketing, implementing and evaluating.
• Disseminates public information both to internal customers and the general public.
• Reviews participant and facility evaluation processes to inform communication support for customer service support and operational efficiencies.
• Conducts program and service analysis.
• Tracks data, maintains related program records; updates databases; develops reports; analyzes data, and makes recommendations.
• Coordinates print production, program guide development, media buys/vendors, and social media marketing. Creates and produces content including copywriting, imagery, graphics and video.
• Represents district at special events.
• Develops, coordinates, and maintains websites including hands-on work in content management system and coordinating with staff and outside vendor.
• Website and communications support during urgent situations, i.e., emergencies.
• Assists with commercial film requests for use of District property.
• Assists with budget preparation and monitoring; adheres to budgeted revenue and expense parameters.
• Performs special projects as assigned.
• Acts as a Mandatory Reporter; reports incidents of child abuse/neglect.
• Performs other duties as assigned.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

The individual in this classification is expected to possess and exhibit the following knowledge, skills and abilities.

Strong Knowledge of:

• Communications, public relations, social media, websites, and marketing;
• Principles, theories, techniques, and training for marketing and communications;
• Applicable laws, codes, regulations, policies and procedures for marketing and communications including accessibility and copyright;
• Office administrative processes, procedures and functions;
• Relevant district programs, services, and facilities; and
• Business English, spelling, punctuation, letter writing, report preparation, record keeping and mathematics.

Skill and Ability to:

• Effectively communicate with others verbally and in writing, including by phone, e-mail or in person;
• Collaborate across departments and maintain timelines and deliverables relying on participation of others;
• Work independently while also able to work cooperatively with others;
• Plan, assign, lead and review work of others;
• Analyze data and draw logical conclusions;
• Accurately interpret policies and procedures;
• Proficiently operate office equipment including computers and associated software programs;
• Demonstrate strong leadership, research, and problem-solving skills;
• Effectively evaluate new and existing programs, services, and events and provide sound recommendations;
• Demonstrate good judgment and initiative; and
• Establish and maintain effective, cooperative and respectful working relationships with all contacts.

QUALIFICATIONS:

The following are minimum qualifications for this classification.

Education, Experience, and Training:

1. Associate’s degree or equivalent 2 years college coursework; AND
2. Three (3) years of progressive program area related experience; OR
3. Any satisfactory combination of education, experience and training.

Licenses and Certifications:

1. Possession of, or ability to obtain with 30 days of hire, a valid Oregon driver’s license.

WORKING CONDITIONS:

The following are working conditions, including environmental and physical demands, required for this classification. 

• Work is primarily performed indoors requiring the ability to work and maintain focus in a work environment with moderate noise (i.e., working around others making periodic phone calls or having conversations) and with frequent interruptions.  Work performed outdoors includes exposure to inclement weather including heat, cold, humidity, wind, snow, and rain and standing and walking over uneven terrain such as parks and trails with up/down includes paved and unpaved surfaces.
• Frequent focus on a computer screen, side-to-side turning of neck, walking, standing, pushing, and pulling.
• Making substantial movements (motions) of the wrists, hands, and/or fingers.  Manual dexterity and coordination; daily precise control of fingers and hand movements while operating computer keyboard, telephone and standard office equipment.
• Must be able to travel to event locations and District facilities in, around, or outside the greater Bend area.
• Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other works accurately, loudly or quickly.
• Requires crouching, bending, kneeling, sitting, reaching, setting-up and tearing-down activities; ability to push, pull, lift or carry up to 30 pounds; and
• Ability to periodically work evenings, weekends, and holiday hours as well as on emergency notice for support to critical District services.

STATUS:

Non-Exempt

Full-Time

Benefits: Full-time

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