Recreation Facility Shift Lead

Class Title: Recreation Facility Shift Lead

Class Code: REC FAC SHFT LD

Hourly: $22.42 - $29.6 | Monthly: $3887.54 - $5130.93 | Annually: $46650.56 - $61571.19

Benefits: Full-time | Part-time, benefited |

OVERVIEW:

This classification is responsible for leading and directing staff, programs and operations at a recreation facility during assigned shifts ensuring that standards and procedures are consistently maintained.

DISTINGUISHING CHARACTERISTICS:

The Facility Shift Lead classification is distinguished from the Recreation Lead Classification as the Facility Shift Lead is responsible for overseeing operations of a recreation facility with significant and varied staff, program and facility responsibilities whereas the Recreation Lead position is responsible for providing leadership and support for a specific program and/or limited use facilities.

SUPERVISION RECEIVED:

Reports directly to a Recreation Facility Supervisor.  Follows standard processes and procedures without supervision but confirms changes to standard practices and significant decisions in advance.

SUPERVISION EXERCISED:

Provides ongoing leadership and direction to all staff working assigned shifts, which may include directing and assigning work, adjusting work schedules, training, coaching and providing recommendations on evaluating performance and developing goals.

EXAMPLES OF DUTIES:

The information provided below encompasses the typical duties and capabilities linked with this classification.  Duties may include, but are not limited to the following: 

• Oversees the ongoing operations of recreation facility including multiple staff, programs and uses.
• Provides leadership to all front-line staff working during hours on duty, including directing and assigning work, adjusting work schedules, coaching and providing input on employee performance.
• Provides ongoing leadership and support to assigned program area(s) which may include training, mentoring, scheduling, directing, assigning and work. Assists Supervisor in hiring staff.
• Adjusts facility schedule and operations to respond to a variety of conditions, including program needs, user load, safety, budget, and environmental conditions. Makes recommendations regarding staffing levels and facility scheduling.
• Oversees recreation facility operations during assigned shifts, including technical operations such as swimming pools and ice rinks; opens and closes facility; ensures that health and safety standards are maintained; reports maintenance issues.
• Provides for safety of participants and staff, including implementing risk management practices across multiple staff levels and programs.
• Addresses public questions and concerns regarding facilities and programs in a positive and constructive manner.
• Serves as the on-site lead of the Emergency Action Plan, managing response according protocols.
• Acts as a Mandatory Reports; reports incidents of child abuse/neglect.
• Performs other job-related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:

The individual in this classification is expected to possess and exhibit the following knowledge, skills and abilities.

Strong Knowledge of:

• Operations, functions and standards for assignment including programming, facility operations, and risk management;
• Effective customer service; and
• Applicable laws, codes, regulations, policies and procedures for assignment.

Skill and Ability to:

• Lead, motivate and direct others;
• Exercise substantial initiative and decision making;
• Demonstrate organizational, planning and problem-solving skills;
• Multitask, including organizing and prioritizing own work and the work of others;
• Show high attention to detail;
• Effectively communicate with others verbally and in writing, including by phone, e-mail or in person;
• Navigate conversations with upset people, de-escalate or diffuse difficult situations, encourages compliance through education;
• Work cooperatively with others and create a positive, constructive, and respectful relationship with staff and the general public;
• Operate computer programs as well as staying current with new programs and operate common office equipment; and
• Work independently with minimum direction while also working as part of a team and collaborating with others.

QUALIFICATIONS:

The following are minimum qualifications for this classification.

Education, Experience, and Training:

1. High school diploma or equivalent; two years of college courses in recreation or related field preferred; AND
2. Two (2) years of experience working in a recreation facility or relevant experience with at least one (1) year team lead experience; OR
3. Any satisfactory combination of education, experience and training.

Licenses and Certifications:

1. Some positions may require possession of, or ability to obtain within 30 days of hire, a valid Oregon driver’s license.
2. Positions in this classification are required to have basic first aid and CPR training and certification.
3. Other specialty licenses and certifications may be required depending on facility and program assignment.

WORKING CONDITIONS:

The following are working conditions, including environmental and physical demands, required for this classification.

• Depending on facility, duties may be performed either indoors or outdoors, which may include working in extreme weather conditions.
• Work schedule is varied and includes early mornings, evenings, weekends, and holidays.
• Physical exertion includes frequent walking, bending, and the ability to lift and carry up to 50 pounds unassisted, pushing, pulling and kneeling.
• The flow of work and character of duties involve normal mental and visual attention much or all of the time.
• Ability to work and maintain focus in a work environment with moderate noise (i.e., working around others making periodic phone calls or having conversations) and with frequent interruptions.
• Work includes extensive exposure and contact with staff and public, which may cause exposure to illness.
• Ability to maintain sustained concentration on computer screens and a variety of peripherals; manual dexterity and daily precise control of fingers and movements while operating keyboard, mobile devices, telephone and standard office equipment.

STATUS:

Non-Exempt

Full-Time or Part-Time

Benefits: Full-time | Part-time, benefited |

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