Information Technology Manager

Class Title: Information Technology Manager

Class Code: IT MANAGER

Hourly: $44.48 - $62.68 | Monthly: $7710.17 - $10865.85 | Annually: $92522.04 - $130390.22

Benefits: Full-time

OVERVIEW:

This classification is responsible for managing all aspects of the IT Division, including managing technology within Bend Park and Recreation District and users at all District facilities; conducting long range and short range planning for all information related technology; managing technology consultants and determining workload priorities.

SUPERVISION RECEIVED:

Receives general direction and supervision from the Administrative Services Director.

SUPERVISION EXERCISED:

Direct supervision is exercised over IT Specialists; hire, train, manage and evaluate performance, develop goals, discipline, respond to grievances, and effectively recommend termination.

EXAMPLES OF DUTIES:

The information provided below encompasses the typical duties and capabilities linked with this classification. Duties may include, but are not limited to the following:

• Manages all aspects of information systems; monitors and supports day to day usage of all District technology including local and wide area network, internet, computer hardware, applications and software systems, audio/visual, communications, and access and building control systems at all District facilities. Creates and maintains documentation on District technology procedures.  Responsible for ensuring daily system back-up and scheduling timely maintenance of all equipment.
• Provides user support and troubleshooting; assists users regarding files, data recovery, and applications. Sets-up and configures users and workstations and coordinates repairs of all technology.  Monitors space requirements and loads.  Helps assess and implement technology solutions for users.  Provides training and teaches classes for users as available.
• Performs short and long-range planning; projects replacements and upgrades for budget purposes. Stays abreast of technology changes and plans for migration to new versions or systems.  Purchases all related equipment.
• Supports and coordinates business applications – researches, manages, and implements technology based projects and acts as the liaison for both the vendor and District users. Ensures licensing and updates are maintained.
• Supervises staff, which includes prioritizing and assigning work; conducting performance evaluations; training staff, monitoring employees’ compliance with applicable policies and procedures.
• Manages consultants and vendors used for technology; determines and directs priorities, activities, training needs, and contracts.
• On-call to receive emergency calls; assesses emergency, determines appropriate staff to respond or responds personally to troubleshoot and resolve emergency.
• Acts as a Mandatory Report; reports incidents of child abuse/neglect.
• Performs other duties as assigned

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

The individual in this classification is expected to possess and exhibit the following knowledge, skills and abilities.

Strong Knowledge of:

• Various technology platforms and applications;
• General office practices and procedure
• Capabilities of information systems;
• Database management systems, analysis principles, and methods.
• Supervisory techniques;
• Monitoring budgets, purchasing practices; teaching concepts and adult learning methods.

Skill and Ability to:

• Perform short and long term planning;
• Analyze and resolve problems,
• Identify alternative solutions,
• Project consequences of proposed actions and implement recommendations in support of goals;
• Monitor budgets; communicate effectively and persuasively in both oral and written form;
• Convert technical information to persons not directly engaged in information related field;
• Work independently, use good judgment and initiative;
• Excellent interpersonal, creative problem solving, and conflict resolution skills;
• Strong listening, analytical, and critical thinking skills;
• Teamwork collaboration;
• Research, analyze, and evaluate new and existing technology and software;
• Train users on software applications; and establish and maintain effective, cooperative and respectful working relationships with all contacts.

QUALIFICATIONS:

The following are minimum qualifications for this classification.

Education, Experience, and Training:

1. Bachelor’s degree in computer science, business administration or related field; AND
2. Five (5) years of experience managing an IT/IS department (include a minimum of three years in application support preferably with accounting, registration, or POS systems); AND
3. Three (3) years of supervisory experience; OR
4. Any satisfactory combination of experience and training which demonstrates the knowledge skills and ability to perform the above described duties.

Licenses and Certifications:

1. Possession of or ability to obtain within 30 days of hire a valid Oregon driver’s license.

WORKING CONDITIONS:

The following are working conditions, including environmental and physical demands, required for this classification.

• Work is performed primarily in an office environment.
• Work requires driving between District sites.
• The flow of work and character of duties involve normal mental and visual attention much or all of the time.
• Frequent focus on a computer screen.
• Manual dexterity and coordination may be required, making up more than 50% of the work period.
• Daily precise control of fingers and hand movements while operating computer keyboard, telephone, and standard office equipment.
• Employee is typically exposed to office noises, and interruptions.
• Physical exertion may be to computers, printers, files or manuals weighing less than 30 pounds.
• Requires crouching, bending, kneeling or reaching to set-up computers, printers, and telephones.
• May attend evening meetings and on-call to provide support on weekends and evenings.

STATUS:

Exempt

Full time

Benefits: Full-time

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