IT Specialist

Class Title: IT Specialist

Class Code: IT SPEC

Hourly: $31.22 - $42.15 | Monthly: $5412.26 - $7306.85 | Annually: $64947.22 - $87682.28

Benefits: Full-time

OVERVIEW:

This classification is responsible for providing technical advice and assistance to District employees regarding the use of computers and technology.  Performs facilitation of network hardware and software installation, maintenance and support.

SUPERVISION RECEIVED:

Works under the general supervision of the IT Manager.  Follows standard processes and procedures without supervision but confirms changes to standard practices and significant decisions in advance.

SUPERVISION EXERCISED:

Direct supervision is not a responsibility of this position.

EXAMPLES OF DUTIES:

The information provided below encompasses the typical duties and capabilities linked with this classification.  Duties may include, but are not limited to the following:

• Provides end user support including coaching and assisting District employees with computer operations, applications and problems.
• Trains new users and provides instruction to staff on District applications.
• Troubleshoots and corrects problems with information systems, including applications, servers, workstations, network equipment, printers, and other related technologies. Coordinates and implements the installation and repair of hardware as needed.
• Maintains and manages the District’s computer network and all peripheral equipment. Performs preventive maintenance, schedules and installs upgrades to existing computers, servers and application systems.  Coordinates and implements the installation and repair of hardware as needed.
• Responsible for assigned areas of responsibility and maintains the specialized areas including updates, training, documentation for support and for end users.
• Maintains system security; adds and deletes users, assigns rights and access. Monitors network access and verifies security compliance.  Oversees daily backups of servers and restores files as needed.
• Researches and recommends software and hardware changes. Upon approval, evaluates, plans, and implements new software systems.
• Supports use and configuration of telecommunication system, security system, and audio-visual equipment.
• Maintains computer replacement schedule and determines budget requirements.
• Maintains software support, maintenance and service pack renewal schedule and determines budget requirements.
• Performs database queries and reporting.
• Acts as a Mandatory Reporter; reports incidents of child abuse/neglect.
• Performs other duties as assigned

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:

The individual in this classification is expected to possess and exhibit the following knowledge, skills and abilities.

Strong Knowledge of:

• Principles of information services including desktop and laptop computers, network systems, common cloud systems and Windows server systems;
• Network administration, Active Directory Group Policy, SQL and Exchange Server;
• Current Windows operating systems and keep current with new computer programs, applications, and upgrades;
• Application systems;
• Effective techniques for training all adult learning styles; and
• Familiarity with basic web design, mobile applications, GIS and mapping technologies.

Skill and Ability to:

• Effectively communicate with others verbally and in writing, including by phone, e-mail or in person;
• Effectively perform work involving the use of independent judgment and personal initiative;
• Effectively convert detailed technical information into practical communications for all users;
• Effectively provide useful and understandable technical assistance;
• Organize and prioritize work to meet deadlines and demands of workloads with minimum of supervision;
• Effectively train a variety of users in the use of hardware and software;
• Organize and maintain applications according to worksite requirements;
• Work independently while also able to work cooperative with others; and
• Establish and maintain positive, cooperative and respectful working relationships with all contacts.

QUALIFICATIONS:

The following are minimum qualifications for this classification.

Education, Experience, and Training:

1. Associate’s degree or equivalent 2 years college coursework; AND
2. Three (3) years of progressive experience in computer hardware and software support in a network environment; OR
3. Any satisfactory combination of education, experience and training.

Licenses and Certifications:

1. Possession of, or ability to obtain within 30 days of hire, a valid Oregon driver’s license.

WORKING CONDITIONS:

The following are working conditions, including environmental and physical demands, required for this classification.

• Duties are primarily performed in a shared office environment while sitting at a desk or working at a computer terminal with typical exposure to office noises and interruptions.
• The flow of work and character of duties involve normal mental and visual attention much or all of the time.
• Daily precise control of fingers and hand movements while operating computer keyboard, telephone, and standard office equipment.
• Must be able to stand, walk, speak, and hear sufficiently to deal effectively with District employees.
• Regular crouching, bending, kneeling, reaching, and crawling to set-up and tear-down workstations in confined spaces. Ability to push, pull, lift or carry up to 50 pounds unassisted.
• Must be able to travel to District sites in, around, or outside the greater Bend area.
• On-call and some evening, weekend and holiday hours are required.

STATUS:

Non-exempt

Full time

Benefits: Full-time

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