Park Steward

Class Title: Park Steward

Class Code: PRK STEWARD

Hourly: $24.29 - $32.12 | Monthly: $4210.44 - $5568.41 | Annually: $50525.34 - $66821

Benefits: Full-time | Seasonal

OVERVIEW:

This classification is responsible for serving as a positive presence in parks and on trails by providing assistance, information and education to visitors.  Promotes compliance with park rules and regulations to the public.

DISTINGUISHING CHARACTERISTICS:

The Park Steward is distinguished from the Assistant Park Steward classification as the Park Steward is responsible for handling both low and high-risk violations and appropriately handles the situations.  Whereas the Assistant Park Steward is a reporter of low-risk violations or other information to the Park Steward for appropriate handling.

SUPERVISION RECEIVED:

Works under the general supervision of a Manager.  Follows standard processes and procedures without supervision but confirms changes to standard practices and significant decisions in advance.

SUPERVISION EXERCISED:

Limited direction and leadership is exercised over the Assistant Steward, which may include directing and assigning work and training.  May provide guidance and consultation to District staff and volunteers.

EXAMPLES OF DUTIES:

The information provided below encompasses the typical duties and capabilities linked with this classification.  Duties may include, but are not limited to the following:

• Educates the public on City of Bend’s Ordinances and District park rules and regulations in an effort to encourage compliance and safety.
• Provides the public with information about the District’s parks, trails and facilities.
• Assists at public outreach and educational events in the District’s parks.
• Monitors off-leash dogs on trails and in parks, encourages owners to follow the leash law and educates on District dog rules. Informs dog owners about the locations of District off-leash areas.
• Encourages river users to be safe by following the rules of the river and the white-water park.
• Works in conjunction with private security company for monitoring park issues.
• Observes and assesses park rule violations; educates individuals; diffuses and encourages compliance.  Notifies Park Steward Manager or contract security officer of repeat park rule violators.
• Administers and delivers exclusion forms or written warnings with assistance from private security company or Bend Police as needed.
• Recommends and coordinates exclusions with appropriate law enforcement agency; assists courts with information as needed to exclude or prosecute violators; issues exclusions to violators; maintains exclusion records; disseminates exclusion information to all staff.
• Provides leadership and training to Assistant Park Stewards, including monitoring performance and providing feedback.
• Coordinates the Lost and Found program per police procedures.
• Reports hazardous situations and maintenance needs to managers and supervisory staff.
• Conducts administrative duties including developing monthly reports on park activities and incidents; prepares reports for police.
• Works closely with a variety of groups including law enforcement, the Homeless Coalition, maintenance staff, etc.
• Generates maintenance work orders for repairs as needed.
• Maintains equipment in clean safe condition, operates equipment safely at all times.
• Promotes safe conditions in all park facilities.
• Acts as a Mandatory Reporter; reports incidents of child abuse/neglect.
• Performs other job-duties as assigned.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

The individual in this classification is expected to possess and exhibit the following knowledge, skills and abilities.

Strong Knowledge of:

• The District’s park rules and regulations;
• City and County rules and regulations;
• Public safety and emergency response protocols;
• Decision making in emergency situations especially with high risk individual; and
• Some basic maintenance experience including use of hand tools.

Skill and Ability to: 

• Effectively understand and follow oral and written direction;
• Effectively communicate with others and the public, verbally and in writing, including by phone, e-mail, or in person;
• Effectively exercise initiative and good judgment;
• Develop and deliver public presentations and/or education programs;
• Identify occupational hazards and use safety precautions;
• Establish and maintain effective, cooperative and respectful working relationships with all contacts;
• Address rule violations, and diffuse difficult situations with the public in a positive, diplomatic and respectful manner;
• Prepare a variety of reports including incidents, police reports, and basic behavior statistics in Excel;
• Proficiently operate computers as well as keep current on new computer programs, applications, and upgrades;
• Work with confidential information and maintain confidentiality;
• Effectively work under pressure with multiple priorities and dealing with a wide variety of people; and
• Work independently while also able to work cooperatively with others.

QUALIFICATIONS:

The following are minimum qualifications for this classification.

Education, Experience, and Training:

1. Associate degree or equivalent two years of college coursework; AND
2. Three (3) years of experience in law enforcement, security services, public safety or instructing; OR
3. Any satisfactory combination of education, experience and training.

Licenses and Certifications:

1. Possession of, or ability to obtain within 30 days of hire, a valid Oregon driver’s license.
2. Possession of, or ability to obtain within six months of hire, a valid CPR certification.

WORKING CONDITIONS:

The following are working conditions, including environmental and physical demands, required for this classification.

• Work is performed primarily outdoors in a variety of conditions; may be exposed to excessive temperatures and inclement weather.
• As needed, time may be spent sitting in an office, at a desk or at a computer terminal with exposure to typical office noises and interruptions.
• Traverse uneven terrain, daily standing, walking and sitting for prolong periods of time.
• Occasional lifting, moving, dragging, pushing and carrying heavy objects (up to 50 pounds unassisted).
• Occasional crouching, crawling, bending, kneeling, climbing or balancing.
• Daily operation of a motor vehicle on public roadways.
• Work schedule is subject to change and includes weekends and some holidays.

STATUS:

Non-Exempt

Full-Time or Seasonal

Benefits: Full-time | Seasonal

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