Recreation Supervisor 1

Class Title: Recreation Supervisor 1

Class Code: REC SUPV 1

Hourly: $28.45 - $38.42 | Monthly: $4932.22 - $6659.58 | Annually: $59186.72 - $79915.06

Benefits: Full-time

OVERVIEW:

Lead, direct and support staff, programs and facilities during assigned hours, ensuring that quality, safety and customer service standards are consistently maintained.

SUPERVISION RECEIVED:

Works under the general supervision of a Recreation Services Manager or Center Supervisor.  A Manager is on call to provide guidance and direction on supervisory issues, major incidents and emergencies.

SUPERVISION EXERCISED:

Staff supervision is not a responsibility of this position; however, considerable leadership and direction is provided to all staff and volunteers during assigned hours.

DISTINGUISHING CHARACTERISTICS

The Shift Supervisor 1 position is distinguished from the Facility Supervisor 2 position by the limited staff supervision exercised, the relatively lower risks associated with regularly assigned shifts and the lack of assignment of broader management and facility support functions served.  Shift Supervisor 1 positions work with a Manager or Shift Supervisor 2 on call support or presence in the building and are expected to contact management staff for direction as needed.  Shift Supervisor 1 positions regularly supervise shifts with a small number of staff, lower public traffic levels, and lower program intensity than Shift Supervisor 2 positions.

EXAMPLES OF DUTIES:

The information provided below encompasses the typical duties and capabilities linked with this classification.  Duties may include, but are not limited to the following:

• Directs, leads and supports staff and activities during assigned shift ensuring standards are consistently maintained.
• Makes ongoing adjustments to staff schedules and assignments to ensure priority needs are being addressed in an efficient and effective manner including securing subs.
• Makes ongoing adjustments to facility programs, schedules and facility utilization and communicates to staff and patrons,
• Oversees facility operations during assigned hours; opens and closes facility; ensures facility conditions are prepared for activities ensures that health, safety, and sanitation standards are maintained; ensures facility equipment operations are functioning properly and efficiently.
• Serves as head of emergency action plan. Handles immediate response to incidents, both medical and conduct, including notification of emergency services, law enforcement, and supervisors.
• Responds to and resolves public questions and concerns regarding facilities and activities in a positive and constructive manner.
• Provides exceptional customer service both directly and by supporting staff.
• Maintains required records and documentation.
• Provides input to Management and Program Coordinator staff regarding, but not limited to, staff performance, program quality, scheduling, facility and patron issues.
• Functions in a variety of front line positions as needed.
• Acts as a Mandatory Reporter.
• Performs other job related duties as assigned.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

The individual in this classification is expected to possess and exhibit the following knowledge, skills and abilities.

Strong Knowledge of:

• recreation facility functions, operations and standards;
• Risk management and emergency response standards and procedures; and
• Programs, systems and equipment specific to facility assignment.

Skill and Ability to:

• Provide strong front-line leadership and supervision to staff;
• Exercise independent judgment and problem solving, including the ability to make sound decision under pressure and manage emergency situations;
• Provide exceptional customer service;
• Communicate effectively with people of all ages and abilities; demonstrate strong initiative, multi-tasking and prioritization;
• Fulfill technical requirements associated with facility assignment; and
• Establish and maintain professional and cooperative working relationships with staff and the general public.

QUALIFICATIONS:

The following are minimum qualifications for this classification.

Education, Experience, and Training:

1. Associate’s degree or equivalent two years of college coursework; AND
2. Two (2) years of experience in area of responsibility and/or performing similar tasks; AND
3. Two (2) years of team lead experience; OR
4. Any satisfactory combination of education, experience and training.

Licenses and Certifications:

1. Must possess or obtain within 30 days of hire a First Aid/CPR Certification for the Professional Rescuer.
2. Must possess or obtain within 30 days of hire any specialty certifications/training required by Facility, such as Lifeguard certification, Ice Resurfacing Training, etc.

WORKING CONDITIONS:

The following are working conditions, including environmental and physical demands, required for this classification.

• Depending on facility, duties may be performed either indoors or outdoors, which may include working in extreme weather conditions.
• Work schedule may require evenings, weekends and holidays depending on shift assignment.
• The flow of work and character of duties involve normal mental and visual attention much or all of the time.
• Physical exertion includes frequent walking, bending, and the ability to lift and carry up to 50 pounds unassisted, pushing, pulling and kneeling in order to deliver equipment and supplies.
• Work is performed in a fast-paced, busy environment and involves extensive contact with staff and public.
• Multiple tasks, frequent interruptions, continuous demand, difficult situations, difficult individuals and emergencies can be stressful.

STATUS:

Exempt

Full Time

Benefits: Full-time

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