Superintendent of Park Operations

Class Title: Superintendent of Park Operations

Class Code: SUPINT PRK OPS

Hourly: $52.84 - $74.47 | Monthly: $9160.13 - $12907.99 | Annually: $109921.57 - $154895.93

Benefits: Full-time

OVERVIEW:

This classification is responsible for planning, assigning, and managing the maintenance operations of the District’s parks, facilities, open spaces, trails, equipment and fleet services, stewardship program, and capital asset repair and replacement.  Classification provides input and assistance with the long-range planning, site design, and master planning of new and existing parks and recreation facilities.   Classification coordinates assigned activities with other departments and outside agencies.

SUPERVISION RECEIVED:

Works under the supervision of a Director.  Operates entirely independently with the exception of confirming major decisions.

SUPERVISION EXERCISED:

Direct supervision is exercised to park services management staff including Fleet, Facilities, Landscape, Natural Resources, Park Stewardship divisions and administration staff.  Direct supervision includes hiring, training, managing and evaluating performance, developing strategic goals, providing discipline, responding to grievances, and effectively making termination decisions.  Indirect supervision is exercised over entire park services staff and volunteers.

EXAMPLES OF DUTIES:

The information provided below encompasses the typical duties and capabilities linked with this classification.  Duties may include, but are not limited to the following:

• Provides direction and sets standards for excellence in customer service to internal and external customers.
• Supervises management staff to ensure departmental goals, objectives and priorities are met.  Works in coordination with other departments to ensure District-wide priorities and initiatives are accomplished.
• Provides direction and supervision to park services management team in the areas of parks, trails, and facility, fleet and equipment maintenance and repair.
• Manages department grans, contractual obligations and partnerships to ensure compliance with District policy and federal, state and local regulations.
• Prepares annual park services budget; assists with budget forecasts for staffing, materials, and equipment; monitors and administers the approved budget.
• Promotes District-wide goals and objectives in a positive manner.  Provides staff assistance to the Planning and Parks Director.
• Prepares and presents staff reports and other necessary correspondence related to operations, repairs, and maintenance activities to Board of Directors and other organizations.
• Attends and participates in public meetings on a variety of park issues, as required; provides staff input and represents the District’s goals and strategic plan.
• Responds to citizen requests and inquiries regarding park facilities and improvements; responds to and resolves difficult and sensitive citizen inquiries and requests.
• Serves on a variety of committees and task forces.
• Acts as a Mandatory Reporter; reports incidents of child abuse/neglect.
• Performs other job-related duties as assigned.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

The individual in this classification is expected to possess and exhibit the following knowledge, skills and abilities.

Strong Knowledge of:

• Principles and practices of horticulture, building and facility maintenance and construction, natural resources management in an urban environment, landscape maintenance, vehicle and equipment maintenance;
• Theories, principles, procedures, standards, practices, information sources and trends in the fields of landscape, building, and fleet maintenance and operations;
• Safety and occupational hazards applicable to the supervision of staff and participants of a diverse recreational environment;
• Principles of supervision and personnel practices;
• Principles and practices of administration of a large park operations program, including budgeting, purchasing and maintenance of public records; and
• Positive and effective customer service principles;

Skill and Ability to:

• Communicate effectively and persuasively both verbally and in written form;
• Plan, coach, train and direct District staff to maintain and repair parks, trails, and facilities;
• Identify and respond to sensitive community and organizational issues, concerns and needs;
• Research, analyze and evaluate new service delivery methods and techniques;
• Proficiently operate computers and software relevant to data entry and word processing;
• Facilitate meetings with District staff, other organizations and volunteer groups;
• Exercise initiative and good judgment;
• Analyze, interpret and present statistical data to audiences of varying levels of subject sophistication;
• Develop and monitor a complex budget;
• Excellent supervisory, interpersonal, problem-solving and conflict resolution skills;
• Strong listening, analytical, research and critical thinking skills;
• Exceptional ability to work cooperatively with others and create a positive, construction relationship with staff and the general public;
• Exercise diplomacy and tact in confronting conflicts and sensitive issues; and
• Prepare concise and complete documents, reports and correspondence;

QUALIFICATIONS:

The following are minimum qualifications for this classification.

Education, Experience, and Training:

1. Bachelor’s Degree in park management, horticulture, or related field; AND
2. Six (6) years of progressively responsible experience in park and recreation management, AND
3. Three (3) years of supervisory experience; OR
4. Any satisfactory combination of education, experience and training.

Licenses and Certifications:

1. Possession of, or ability to obtain with 30 days of hire, a valid Oregon driver’s license.

WORKING CONDITIONS:

The following are working conditions, including environmental and physical demands, required for this classification.

• Work is primarily both in an office environment and outdoors, which includes exposure to environmental conditions such as extreme temperatures and uneven terrain.
• Requires the ability to work and maintain focus in a work environment with moderate noise (i.e., working around others making periodic phone calls or having conversations) and with frequent interruptions.
• Must be able to travel to locations in, around, or outside the greater Bend area.
• Requires working long hours, which may include attendance at evening meetings, and working weekends or covering emergency call-outs during off-duty hours;
• Remain in a stationary position (sitting or standing) for extended periods of time, move about the office occasionally.
• Ability to maintain sustained concentration on computer screens; use keyboards and variety of peripherals.
• Making substantial movements (motions) of the wrists, hands, and/or fingers, while operating computer keyboards, telephone, and standard office equipment.
• Physical exertion includes walking, traversing uneven terrain, and the ability to lift and carry up to 30 pounds unassisted, pushing, and pulling, grasping, reaching, bending, crouching and kneeling in the course of visiting job sites.

STATUS:

Exempt

Full-Time

Benefits: Full-time

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