Customer Service Specialist 1

Class Title: Customer Service Specialist 1

Class Code: CUST SVC SPEC 1

Hourly: $15.09 - $18.32 | Monthly: $2617.10 - $3175.83 | Annually: $31405.31 - $38110.06

Benefits: Part-time, non-benefited | Seasonal

OVERVIEW:

This classification is responsible for serving food and beverage items and conducting cashier duties for concession operations as well as assisting with general customer service duties.

SUPERVISION RECEIVED:

Works under the direction of a supervisor.  Carries out work independently but work and decisions are typically reviewed prior to final execution.

SUPERVISION EXERCISED:

Supervision is not normally a responsibility of this classification.

EXAMPLES OF DUTIES:

The information provided below encompasses the typical duties and capabilities linked with this classification.  Duties may include, but are not limited to the following: 

• Greets customers and takes orders.
• Prepares and serves pre-packaged and/or semi-prepared food.
• Serves as cashier including using point of sale system and processing cash and credit transactions.
• Completes opening and closing procedures for concession operations.
• Maintains cleanliness and sanitation of concession area, equipment, and surrounding areas.
• Assists Customer Service Specialist 2 and 3 including: directing public to activities, answering multi-line telephone, processing basic transactions and providing information on programs and facilities.
• Assists with inventorying and stocking of products.
• Assists with emergency support as directed by others.
• Acts as a Mandatory Reports; reports incidents of child abuse/neglect.
• Performs other job-related duties as assigned.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

The individual in this classification is expected to possess and exhibit the following knowledge, skills and abilities.

Strong Knowledge of:

• Customer service and basic food service practices; and
• Basic arithmetic.

Skill and Ability to:

• Follow directions and procedures;
• Work efficiently while multitasking;
• Communicate effectively, tactfully and pleasantly with people of all ages and abilities;
• Prepare and handle food and beverage items according to established procedures;
• Handle cash and credit transactions accurately;
• Operate a point of sale station; and
• Establish and maintain positive, respectful and cooperative working relationships with all contacts.

QUALIFICATIONS:

The following are minimum qualifications for this classification.

Education, Experience, and Training:

1. High school diploma or currently attending school; AND
2. Some previous related volunteer or work experience; OR
3. Any satisfactory combination of education, experience and training.

Licenses and Certifications

1. Possession of, or ability to obtain within 30 days of hire, a valid Oregon driver’s license.
2. Possession of, or ability to obtain within 5 days of hire, a current Oregon Food Handler Card.

WORKING CONDITIONS:

The following are working conditions, including environmental and physical demands, required for this classification.

• Duties are primarily performed in a concession stand, which can be hot and noisy.
• While preparing food, there may be exposure to steam, fumes and odors.
• Work is usually performed during evening and weekend hours.
• Physical exertion may include squatting, bending, kneeling, reaching, pushing, pulling, lifting up to 40 pounds unassisted when cleaning, sanitizing, inventorying and stocking products.
• Making substantial movements (motions) of the wrists, hands, and/or fingers. Manual dexterity and coordination; daily precise control of fingers and hand movements while operating telephone, kitchen tools, cash register, and computer.
• The flow of work and character of duties involve normal mental and visual attention much or all of the time.

STATUS:

Non-Exempt

Full-Time or Part-Time

Benefits: Part-time, non-benefited | Seasonal

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